ImaginShip Shipping Insurance
Don't wait for problems — protect your shipments in advance. Our shipping insurance is the most reliable safeguard for your cross-border logistics.
What is Shipping Insurance?
Shipping insurance is a logistics protection service provided by ImaginShip for potential package loss or customs seizure during international shipping.
Our insurance is provided directly by ImaginShip, not by third-party insurance companies. It's a proactive protection measure, not a reactive remedy — giving you confidence to handle any unexpected situations.
Why Buy Insurance?
Standard Compensation ≠ Actual Value
In all shipping processes, standard compensation for issues is based on industry standards (like shipping fees), not the actual value of your goods. This means: if your items are valuable, standard compensation cannot cover your actual losses.
Insurance = Actual Value Compensation
With shipping insurance, it's completely different: compensation is based on your declared value (insured amount), truly protecting your assets and minimizing losses.
Cross-border Logistics Risks Are Unpredictable
Cross-border logistics involves long chains and multiple stages — from warehouse dispatch, air/sea transport, customs clearance, to last-mile delivery. Any stage can have issues, especially customs inspections, which are beyond any logistics company's control. Insurance compensation becomes your key protection against losses!
What Does Insurance Cover?
Shipping Cost + Weight Compensation Only
Uninsured packages that are lost, seized, destroyed, or unclaimed receive only shipping fee refund plus weight-based compensation.
Insured Amount + Shipping Refund
Insured packages that are lost, seized, destroyed, or unclaimed receive the full insured amount plus shipping fee refund.
How to Buy Insurance?
Simple and hassle-free! When creating your order, just check "Insurance Service" and enter your desired insured amount.
How Does Claims Work?
If you've purchased insurance and your package is lost or seized, simply contact customer service to explain the situation and file a claim.
The following situations are NOT covered:
Package received intact with no external damage, but small internal items are missing. If packing video confirms items were packed, this is not covered.
For multi-box orders, if one box is lost/seized, only that box's shipping is refunded. Other boxes' fees are not returned.
Overseas packages are typically delivered to doorsteps or apartment lobbies. If tracking shows successful delivery with photos, but the package is not found, you must verify with the courier company. Theft after delivery is not covered.
Loss and seizure claims are subject to overseas verification. Early abandonment is not supported — please allow sufficient time.
Item expiration due to extended inspection periods, or damage during transit delivery, are not covered by insurance.
Insurance is Essential — Don't Risk It!
Purchase shipping insurance for full protection of your cross-border packages. Ship with peace of mind, receive with confidence.
