How to ship items bought on Tmall to Canada? A complete guide for overseas Chinese

Want to buy items on Tmall in Canada but don't know how to ship them to Canada? Don't worry, this tutorial walks you through the entire process from registration to delivery—easy even for beginners.

Preparation

You need to prepare the following:

  • Tmall account (Taobao account can also log in to Tmall)
  • Payment tools (Alipay / WeChat Pay / International credit card)
  • ImaginShip account (Register here）
  • Recipient's address in Canada

Detailed Steps

Step 1: Register for ImaginShip and Get Your Warehouse Address

在ImaginShipAfter registering an account on the official website, the system will assign you adedicated warehouse address. This address is the shipping address you fill in on Tmall.

Step 2: Place an order on Tmall

Select items on Tmall as usual, and when placing the order, fill in the shipping address asImaginShip warehouse addressas the shipping address. Note:

  • Enter your ImaginShip member ID + real name as the recipient
  • Enter the warehouse phone number as the contact number
  • Refer to the specific formatNew User Guide

Tip: Tmall products are either directly operated by brands or sold by authorized dealers, ensuring quality.

Step 3: Wait for Warehouse Receipt

Once the items arrive at the ImaginShip warehouse, the system will automatically send awarehouse receipt notification. You can check in your user center:

  • Package photos (free photo inspection)
  • Actual weight and volume
  • Warehousing Time

Step 4: Submit for Forwarding

After all packages you want to send have arrived:

  1. Select the packages to send
  2. Choose shipping method (air freight 7-14 days / sea freight 30-45 days)
  3. Enter the recipient's address in Canada
  4. Confirm and pay shipping fees

Step 5: Track and Receive

After submission, ImaginShip will: Pack → Customs Clear → Ship. A tracking number will be provided throughout the process, allowing you to check your package's location anytime. Upon arrival in Canada, the local courier will deliver it to your door.

Notes

  • Prohibited Items: Some items cannot be shipped internationally. Please checkProhibited Items List
  • Customs Duties: Exceeding the duty-free allowance may incur customs duties.
  • Packaging: Fragile items are recommended to use reinforced packaging service
  • Insurance: Valuable items are recommended to purchase shipping insurance

Frequently Asked Questions

How long does it take for items bought on Tmall to arrive in Canada?

Domestic delivery to the warehouse takes about 1-3 days, then air freight takes 7-14 days, or sea freight takes 30-45 days to arrive in Canada.

What if I don't know how to use Tmall?

ImaginShip offersa purchasing service: just send us the product link, and we'll place the order and ship it for you.

Where can I track my package?

Log in to the ImaginShip user center to view the real-time logistics status of all packages, or you can alsoLogistics Trackingenter the tracking number directly on the page to check.

Try it now!Register for ImaginShip, complete registration in 3 minutes and get your warehouse address instantly.

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